If you can’t watch the video above just know that transferring your Clash of Clans village to a new phone is really easy. As long as you have your old phone just follow the steps below.
Step 1: Create a Supercell ID. Open Clash of Clans, Tap the 3-Gears Settings Button and click the red “Disconnected” button next to Supercell ID.
Step 2: Tap Register Now to create, verify and confirm your account and village by entering your email.
Step 3: Enter the 6-digit verification code sent to the email address you just registered with Supercell.
Once you hit submit you’re all done. Now, Clash of Clans will safely be saved to your Supercell ID forever. You can restore it to any device, on iOS or Android, whenever you need to.
Now, open Clash of Clans on your new phone or tablet and essentially repeat the steps to sign into your Supercell ID and restore your village. You may see a prompt on the first screen, if not, go to Settings and tao the Red Disconnected button from Step 1.
Step 4: On the new device sign into your Supercell ID and enter your new 6-digit verification code.
Step 5: Now, load your game account that’s connected with your Supercell ID (restore your village).
It’s that simple. Create a Supercell ID on your old phone or tablet, then sign into that Supercell ID on your new device and it’ll instantly transfer your entire Clash of Clans village. Just make sure you saved the right village to your ID, otherwise, you could lose an account forever. Just take it slow, and be careful.
No Phone or Supercell ID? Here’s How to Get Your Village Back
Using a Supercell ID to restore your Clash of Clans village to a new phone only works if you still have your old phone. And if you switch to iPhone from Android you can’t use Google Play Games to restore your game from the cloud, either. Obviously, there are instances where you lose your phone, it gets stolen, or something else happens and you have NO way to restore your village.
So, if you lost your phone and never created a Supercell ID, here’s how you can still get your village back if you’re lucky.
- Step 1: Launch Clash and Tap the 3-gears Settings button near the corner
- Step 2: Go to Help & Support and tap on Lost Village
- Step 3: Try the suggestions provided, then scroll to the bottom and when it says “Was This Helpful?” Select NO.
- Step 4: Now, tap the Contact Us button
Inside the game, they have a help and support system that’s somewhat useful. When you click “lost village” they offer a few tips so try those first. Once those all fail, contact Supercell and they’ll help you out. As long as you know some general information about your game and village, you’ll get it back. Supercell will ask for:
- Your Clash username and clan name
- Your Town Hall level
- Your XP level
- An explanation of how you lost your village
Once you provide this information to the game maker, they can find your village and give it back. Keep in mind that Supercell will only recover a lost account ONCE, and once only.
Basically, get your village back and go create a Supercell ID immediately with our steps above. That way you’ll never be in this situation again. Before you go, swing by Clash of Clans Portal for the latest news, updates, fixes for problems, strategy guides and more.